Legal
Refund & Cancellation Policy
Last updated: March 2025
1. Order Cancellation
Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel, please contact us immediately at sales@oustfire.com with your order ID.
Once an order is dispatched, cancellation is not possible. In such cases, you may initiate a return after delivery.
2. Return & Replacement
We accept returns or replacements in the following cases:
- The product received is damaged or defective
- The wrong product was delivered
- The product is missing components as described
Returns must be requested within 7 days of delivery. Products must be unused and in their original packaging. Please share photos of the issue when raising a return request.
3. Refund Process
Once your return is approved and the product is received by us, refunds will be processed within 5–7 business days to your original payment method.
- Credit/Debit Cards: 5–7 business days
- UPI / Net Banking: 3–5 business days
- Prepaid orders via Razorpay: Refunded to source account
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used or activated
- Items returned after the 7-day window
- Products damaged due to misuse or improper handling
- Orders where free gifts or promotional items were included (gifts are non-returnable)
5. Contact Us
To initiate a return, cancellation, or refund request, contact us at sales@oustfire.com or visit our contact page. Please include your order ID and a description of the issue.